Frequently Asked Questions
Do we do nails?
We do not offer any nail or spa services at Urban Eve.
What does a special occasion style include? What is the difference between special occasion updo and curl and style?
A special occasion hair style includes a curl set with a pinned half-up or full updo. Booking for a curl and style will be a quicker appointment that will entail loose curls with no braids or pinning. We ask that you come to your special occasion appointment with clean and dry hair.
Gift Cards?
Currently available to be purchased in person or over the phone and can be mailed to the guest.
Extensions
We are so proud to offer many types of extensions and work with multiple brands. We currently offer the beaded weft method, tape in & bonds. Set up your free consultation today with one of our certified team members to see if extensions are the right fit for you and answer any of questions you may have!
Consultations
Consultations are required for color corrections (example: permanent brunette color to blonde, vibrant color removal, box color removal etc.), extensions, first time texturizing service, and anyone under 18 years old receiving a color or texture service.
Can I reserve an appointment online?
You can contact us through our email link for each salon location and a team member will reach out to you as soon as possible. We want to ask questions and get to know you to further understand your wants, needs and beauty budget. With that being said, calling our front desk team directly to reserve your appointment is the best and most efficient way to book your beauty time.
Can I bring my children with me to my appointment?
We love children; however, the salon can be a dangerous place for little ones, unless they’re receiving services. With this being said we recommend coming without children for your beauty time. Thank you so much for your cooperation.
What if I am running late for my appointment?
We ask that you arrive at the time of your scheduled appointment. Of course we understand that life can get crazy (work, kids, traffic, etc.) but we never want to run behind inconveniencing guests or rush though appointments. We ask you to reschedule if you are running more than 15 minutes late.
What if I have to cancel my appointment?
We request 24 hours notice to cancel or reschedule an appointment as a courtesy to our salon specialists, unless it is an emergency situation.
What if I am not happy with my hair?
Our top priority is that you love your hair. Please give us a call within 24 hours or as soon as possible, if you aren’t completely satisfied with your hair. We want you to feel comfortable communicating with us, and given the opportunity, we will do our very best to correct the situation. Often at our expense.
What if I am not loving the product I purchased?
We stand behind our hair care product recommendations 100%, but if for some reason you aren’t loving what you purchased, please feel free to return your gently used hair care product for another haircare product of your choice. Boutique items can be exchanged or returned for store credit within 14 days of purchase. This credit can also be applied to the cost of hair services.
Forms of payment?
We accept cash, debit cards, Visa, MasterCard, Discover, and American Express. Sorry, no checks accepted.
What about gratuities?
Gratuities are always appreciated but never expected. Our stylists are grateful when you love your experience and look, and gratuities are a beautiful way of saying thank you.
Why are different stylists different levels?
We have a price level system in our salons, and the service price is based on the demand on their time that the stylist has earned. All of our service providers are very talented and promise to deliver an outstanding guest experience.
